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Customer Service Department
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Contact
Quakita Lane
Customer Service Manager

3667 Main St.
P.O. Box 87137
College Park, GA  30337

Phone: (404) 669-3759
Fax: (404) 669-5080

Hours
Monday - Friday
8:00 AM - 5:00 PM

 


 


Mission Statement
The mission of the Customer Service Department is to deliver "high-quality" service in a timely, feasible and effective manner; including a plan to exceed our customers' expectations through well-defined standards and training that support the City of College Park values.

Vision Statement
"It is our vision; as the Customer Service Department, to develop relationships that will make a positive difference in the lives of our customers and help the City of College Park "WIN" in every way possible."

Core Values
TEAMWORK - Collaborative work with aligned goals
QUALITY SERVICE - Commitment to excellence
RESPECT - For People, Diverse Voices and City Policies
EFFECTIVE COMMUNICATION - Open communication at all times
INTEGRITY - Doing the "right" thing is the key to our foundation
ACCOUNTABILITY - Being responsible for our commitments, actions and results
MAINTAIN AN EXCEPTIONAL PLAN - Stay empowered and encouraged to identify, develop and deploy great ideas

Customer Service Responsibilities
The City of College Park provides Electric, Water, Sewer, Storm Water and Sanitation collection services to the citizens within the "incorporated" limits of College Park.

The Customer Service Department is responsible for: 

Answering questions or refers customers to the appropriate person; Processes cash, check or debit card payments for utility accounts, business licenses, inspections, property taxes and all other miscellaneous items.

Establishing  new  utility  accounts;  makes  adjustments  and  payment agreements  for  utility accounts.

Gather proper data information for utility billing and meter reading to ensure efficiency.

 


Payment Options
In office : (Monday - Friday, 8:00 a.m. to 5 p.m.)  - We are located on the first floor of the City Hall Building at 3667 Main Street

Drive Thru-Window : (Open Monday - Friday, from 8:00 a.m. to 8:00 p.m.)The drive-thru window is located on the back of City Hall near the parking lot area

Drop Box : (24 hours/365) This box is located in the drive-thru; No change is rendered from this payment method

Lockbox Processing (SUNTRUST) : Mail payments to P.O. Box 87137
                                                                            College Park, GA. 30337
By Phone:

Online :  Please click the link below
 Online Utility Payment Access.


College Park City Hall
3667 Main St.
College Park, GA 30337
Phone: (404) 767-1537