Customer Service

MISSION STATEMENT
The mission of the Customer Service Department is to deliver "high-quality' service in a timely, feasible and effective manner, to exceed our customers' expectations through well-defined standards and training that support the City of College Park's values.

VISION
"It is our vision, as the Customer Service Department, to develop relationships that will make a positive difference in the lives of our customers and help the City of College Park "WIN" in every way possible."

TEAMWORK Collaborative work with aligned goals

QUALITY SERVICE Commitment to excellence

RESPECT For People, Diverse Voices and City Policies

EFFECTIVE COMMUNICATION Open communication at all times

INTEGRITY Doing the "right" thing is the key to our foundation

ACCOUNTABILITY Being responsible for our commitments, actions and results

MAINTAIN AN EXCEPTIONAL PLAN Stay empowered and encouraged to identify, develop and deploy great ideas

Customer Service Responsibilities

The City of College Park provides Electric, Water, Sewer, Storm Water and Sanitation collection services to the citizens within the incorporated" limits of College Park.

The Customer Service Department is responsible for:

Answering questions or refers customers to the appropriate person;
Processes cash, check or debit card payments for utility accounts, business licenses, inspections, property taxes and all other miscellaneous items.
Establishing new utility accounts; makes adjustments and payment agreements for utility accounts
Gather proper data information for utility billing and meter reading to ensure efficiency.

Amid the challenges of the ongoing COVID-19 pandemic, The City of College Park Customer Service has created a 90-day payment plan that eases the process of paying your utilities. Those interested can fill out the Payment Arrangement Form and bring it into the City Hall along with a valid state-issued photo ID. Please submit your questions to customerservice@collegepark.com or call (404) 669-3759.

Payment Arrangement Form

Payment Options

In office: (Monday - Friday, 8:00 a.m. to 5:00 p.m.)
-We are located on the first floor of the City Hall Building at 3667 Main Street

Drive Thru-Window: (Open Monday - Friday, from 8:00 a.m. to 5:00 p.m.)
The drive-thru window is located on the back of City Hall near the parking lot area

Drop Box: (24 hours/365)
This box is located in the drive-thru; No change is rendered from this payment method

Lockbox Processing (SUNTRUST)
Mail payments to
P.O. Box 102609 Atlanta, GA.30369-2609

By Phone: 1-855-339-2913

Online : Please click Online Utility Payment Access .