MISSION STATEMENT
The mission of the Customer Service Department is to deliver "high-quality' service in a timely, feasible and effective manner, to exceed our customers' expectations through well-defined standards and training that support the City of College Park's values.
VISION
"It is our vision, as the Customer Service Department, to develop relationships that will make a positive difference in the lives of our customers and help the City of College Park "WIN" in every way possible."
ACCOUNTABILITY
Being responsible for our commitments, actions and results
EFFECTIVE COMMUNICATION
Open communication at all times
INTEGRITY
Doing the "right" thing is the key to our foundation
MAINTAIN AN EXCEPTIONAL PLAN
Stay empowered and encouraged to identify, develop and deploy great ideas
QUALITY SERVICE
Commitment to excellence
RESPECT
For People, Diverse Voices and City Policies
TEAMWORK
Collaborative work with aligned goals
CUSTOMER SERVICE RESPONSIBILTIES
The City of College Park provides Electric, Water, Sewer, Storm Water and Sanitation collection services to the citizens within the incorporated" limits of College Park.
The Customer Service Department is responsible for:
Answering questions or refers customers to the appropriate person;
- Establishing new utility accounts; makes adjustments and payment agreements for utility accounts;
- Gather proper data information for utility billing and meter reading to ensure efficiency;
Processes cash, check or debit card payments for utility accounts, business licenses, inspections, property taxes and all other miscellaneous items.
Payment Options (First floor of City Hall)
1. Drive-Thru Window or Inside: Monday thru Friday 8:00a - 5:00p
2. Drop Box located in Drive-Thru lane 24hr/daily (no surcharges)
3. Mail Payments to TRUIST BANK Lockbox
PO Box 102609
Atlanta, GA 30369-2609
4. Online Payment:
a. Make One-Time Payment
b. Reoccurring Customer
5. Pay by Phone: 1-833-763-0192
Rates
1. Commercial
a. Sewer Rates
b. Water Rates
2. Electric Rates
3. Residential
a. Sewer Rates
b. Water Rates
4. Sanitation, Water & Sewer "New" Rate Schedule