City of College Park Move Out Request Form
City of College Park Leak Adjustment Application
City of College Park Bulk Pick Up
Georgia Public Service Commission Residential Rate Survey
Residential Rate Survey
Billing Information
There are currently two billing formats:
- A simplified billing format to all customers, which has been in use since 2010.
- A detailed billing format, which includes itemized billing, usage history, and rate details, for customers seeking more information.
Customers can access the detailed billing format through the ecare portal or via our website www.collegeparkga.com following these steps:
- Click on E-Services
- Click on View Utility Bill
- Click on Register to Register your account
MISSION STATEMENT
The mission of the Customer Service Department is to deliver "high-quality' service in a timely, feasible and effective manner, to exceed our customers' expectations through well-defined standards and training that support the City of College Park's values.
VISION
"It is our vision, as the Customer Service Department, to develop relationships that will make a positive difference in the lives of our customers and help the City of College Park "WIN" in every way possible."
ACCOUNTABILITY
Being responsible for our commitments, actions and results
EFFECTIVE COMMUNICATION
Open communication at all times
INTEGRITY
Doing the "right" thing is the key to our foundation
MAINTAIN AN EXCEPTIONAL PLAN
Stay empowered and encouraged to identify, develop and deploy great ideas
QUALITY SERVICE
Commitment to excellence
RESPECT
For People, Diverse Voices and City Policies
TEAMWORK
Collaborative work with aligned goals
CUSTOMER SERVICE RESPONSIBILTIES
The City of College Park provides Electric, Water, Sewer, Storm Water and Sanitation collection services to the citizens within the incorporated" limits of College Park.
The Customer Service Department is responsible for:
Answering questions or refers customers to the appropriate person;
- Establishing new utility accounts; makes adjustments and payment agreements for utility accounts;
- Gather proper data information for utility billing and meter reading to ensure efficiency.